360 Fitness is Hiring Customer Care Specialists!
We are Looking for More Super Heroes!
If You Are Dedicated to Making Positive Changes in People's Lives and Love Fitness, We Have an Amazing Opportunity For You!
WANTED: Customer Care Specialist for 360 Fitness Sherwood Park
Apply Only If...
- You are passionate about health and fitness.
- You are extremely motivated to grow as a person and professionally.
- You are looking for a career in the fitness industry and have tremendous people skills.
- You enjoy working in a fast paced, high energy environment.
Watch Video to See What We Do at 360 Fitness!
Thank You for Checking Us Out!
Jack Wheeler
Founder of 360 Fitness & Chief Motivation Officer
Our company and the Customer Care Specialist position...
My name is Jack Wheeler and I run a growing, industry leading personal training company called 360 Fitness. We have locations in Red Deer AB and Sherwood Park AB.
Our business is dedicated to helping women and men achieve their health and fitness goals through all-inclusive, high end nutrition and fitness programs.
And business is booming! We continuously grow our business every year and are able to help more and more people.
We are very en-grained and entrenched in our communities. We are looked at THE experts for fitness and health and we have a great relationship with the community, several local health charities and more. We are the go-to source for personal training and weight loss, hands down.
I'm looking for an enthusiastic, motivated, and energetic person to join our administrative team immediately.
Hiring a Customer Service Specialist (Great Wage + Bonus)!
Our spin on fitness is different. We have a private, all inclusive atmosphere for our clients which is comfortable, motivating and welcoming.
We currently offer one-on-one customized nutrition and fitness programs, and semi private personal training programs which educate, motivate, and support men, women, and teens to improve their health and fitness.
All clients begin with an initial assessment package, which includes nutrition counseling, exercise program design, nutritional supplements recommendation, fitness assessments, and more here at 360 Fitness. We take care of everything for our clients and have an all-inclusive approach.
If you are hired for this job, you'll need to come to the studio for either morning shifts (6am-2pm for example) or for evening shifts (1pm-830pm for example).
This position starts at a base of $15/18/hr + commissions (Many of our admins are making $22-25+/hr after only a short time) depending on experience. You must have an excellent attitude, be a people person and be ready for growth. We also offer group benefits, medical, dental and Group RRSP's after onboarding is completed.
And of course, a free gym membership, discounts on personal training, supplements and friends and family deals available.
If this sounds up your alley...Apply Today!
Are You An "A" Player?
There are a lot of jobs out there today. At 360 Fitness we’re ONLY looking for “A Players” to join our team.
“A Players” are people who are committed to excellence in all that they do.
They can get a job anywhere, but they take the time to research the companies they’re considering working for, they’re selective in the interviews they go out on, and they “go the extra mile” in searching for the “right” position because they’re looking for more than a job… they’re looking for a long-term career opportunity.
They’re looking to be part of a team where they can make a positive impact on the world through the work they do WHILE being challenged to grow and become a better version of themselves.
If that doesn't sound like you, then feel free to stop reading this page and close your browser window now. If you think you are, in fact, an “A Player”, then please read on to learn more about the exciting opportunity we have available for the right candidate.
A Fair Warning
Our hiring process isn’t quick and easy.
We’re going to ask you to jump through a few hoops to prove you’ve got the character as well as demonstrate the values that align with our team and mission.
You’ll be asked to take multiple tests.
You’ll have a least 2-3 interviews.
And we’re going to take our time in making sure you’re someone we want to invest our resources in growing.
What we’re really looking for is someone who wants to grow with us in the years to come. Many of our top performing team leaders got their start in this position as little as 16 months ago. And because they’re “A Players”, they were promoted quickly through the ranks in our company.
Okay, if I haven’t scared you away just yet, then let’s continue…
Tasks You'll Be Expected to Perform
>>> Answering and returning phone calls from customers and prospects - We get our fair share of phone calls from customers and prospects, and you are the front line for customer service and customer support. When you’re not here to answer the phone, many of the calls will go to voicemail. You’ll be responsible for returning those calls the next day.
>>> Responding to customer service phone calls and emails - We get quite a few phone calls and emails every day. You will need to respond to each of these with basic information I’ll provide you. You need to be comfortable talking on the phone, using email and being a good typist.
>>> Filing and Processing - Basic stuff to keep up with the paper flow.
>>> Online Scheduling and Point of Sale Payment - Ideally, you’ll have some technology skills and know your way around the internet quite well. Our entire customer support system is online. You will book clients appointments, sell products and record the sales.
>>> Customer Account Review and Creation - you will be responsible for creating new client accounts and for updating and reviewing current client accounts. This is mainly data entry but precision is critical.
>>> Cash Management - you will be responsible for managing the cash register and preparing cash deposits.
>>> Facility Open/Close - you will be responsible for opening and closing the facility for business hours depending on your shift.
Required Skills
>>> Microsoft Word. You must be very comfortable using Word.
Internet. Our entire admin system is online. You must be internet-literate.
>>> Microsoft Excel: You must have basic Excel skills. We don’t do anything advanced with this software, just some simple spreadsheets, but you must be comfortable doing what I need you to do.
>>> Good phone personality/etiquette: You will be talking with our customers, who are VERY important, and prospective customers, who are also important. You must be comfortable conversing on the phone, in person, and through email. You must know how to conduct yourself professionally, take clear messages and deliver clear instructions to the prospect or client. We’ll teach you everything you need to say and do, but we can’t teach you manners and professionalism.
>>> Email: A great deal of your work will be via email. I use a web-based program that’s easy to learn (you’ll understand it within 30 minutes). You need to be very comfortable and proficient with email.
>>> Thoughtfulness and organization: We need you to be able to think for yourself and be organized. We are very serious about this one. We do not want a robot, We want someone who learns and grows with me.
Bonus Skills
If you have these additional skills, your resume will go right to the top of the stack (but if you don’t have these skills, you should still apply because they are not mandatory). We can teach you quickly.
>>> Basic Fitness and Health Knowledge
>>> If you are currently active and workout yourself
>>> Have knowledge with Mindbody Online Software and/or Infusionsoft Software
>>> Have sales experience
Here's How to Apply - Warning, Don't Miss a Single Step
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Step #1 - Complete the application in full below.
- Step #2 - Get us your updated resume and if you want to get ahead of the pack, a video intro - instructions to follow once application is complete.
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Step #3 - If you haven't already, do some home work on us. Google us, search us on social media or stop by to say hi.
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Step #4 - Get Your Sh%t Together. We are hiring ASAP and we want this to be a smooth process. Don't dilly dally or delay. This is your first impression.
I agree to terms & conditions provided by the company. By providing my details, I agree to receive communication from the business.
